Smith.ai review
The tech-forward pick: North-America-based receptionists backed by AI call intelligence, plus a standalone AI Receptionist product at a fraction of live pricing. Per-call (not per-minute) billing keeps costs predictable, and the lead-qualification workflows are the best in the category.
| Starting price | $293/mo · 30 calls/mo (live receptionists) |
| 24/7 live answering | Yes |
| HIPAA compliant | Yes (BAA available) |
| Bilingual | Yes |
| AI receptionist option | Yes |
| Appointment scheduling | Yes |
| Free trial | money-back on first month |
Published entry-plan figures, rounded, as of early 2026 — plans change; verify with Smith.ai.
- ✓AI Receptionist tier is far cheaper than live answering
- ✓Per-call pricing — no watching the clock
- ✓Excellent lead screening, intake and CRM workflows
- ✓Popular with law firms and agencies
- ✕Live-agent 24/7 coverage costs extra on lower tiers
- ✕Per-call model can penalize very short calls
- ✕Premium price for premium features
Best fit industries
Smith.ai — FAQ
How much does Smith.ai cost?
Smith.ai starts at about $293/month for 30 calls/mo (live receptionists). Larger bundles bring the effective per-minute rate down. Published pricing changes — verify current plans on their site.
Is Smith.ai available 24/7?
Yes — Smith.ai answers live around the clock, including nights, weekends and holidays.
Is Smith.ai HIPAA compliant?
Yes — Smith.ai offers HIPAA-compliant plans and will sign a BAA, making it suitable for medical and dental practices.
Who is Smith.ai best for?
AI + human hybrid. It's a strong fit for medical offices, law firms, HVAC companies, real estate, small businesses. Live-agent 24/7 coverage costs extra on lower tiers.
Alternatives to Smith.ai
Independent review based on published information and user-review synthesis — not a sponsored placement. Verify pricing, compliance and features directly with Smith.ai before signing up.